{"id":896,"date":"2023-07-09T02:38:32","date_gmt":"2023-07-09T02:38:32","guid":{"rendered":"https:\/\/themeholy.com\/wordpress\/taxiar\/?page_id=896"},"modified":"2024-10-20T07:45:17","modified_gmt":"2024-10-20T07:45:17","slug":"faq","status":"publish","type":"page","link":"https:\/\/catalystmng.com\/drops\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"896\" class=\"elementor elementor-896\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-77a21cc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"77a21cc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5088535\" data-id=\"5088535\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\r\n\t\t<div class=\"elementor-element elementor-element-67f4a26 elementor-widget elementor-widget-taxiarfaq\" data-id=\"67f4a26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"taxiarfaq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\t\t<div class=\"accordion-area accordion\" id=\"faqAccordion1\">\r\n\t\t\t            <div class=\"accordion-card style4\">\r\n            \t                <div class=\"accordion-header\" id=\"collapse-item-69f77f1fafe16\">\r\n                    <button class=\"accordion-button \" type=\"button\" data-bs-toggle=\"collapse\"\r\n                        data-bs-target=\"#collapse-69f77f1fafe16\" aria-expanded=\"true\" aria-controls=\"collapse-69f77f1fafe16\">Customer Support<\/button>\r\n                <\/div>\r\n                                                <div id=\"collapse-69f77f1fafe16\" class=\"accordion-collapse collapse show\"\r\n                    aria-labelledby=\"collapse-item-69f77f1fafe16\" data-bs-parent=\"#faqAccordion1\">\r\n                    <div class=\"accordion-body\">\r\n\t\t\t\t\t\t<p class=\"faq-text\"><p>Your Safety and Satisfaction remain our priority. Have any Questions, Enquiries or Concerns?<br \/>Drops Customer Support is happy to help and available via calls, e-mails and or live Chat. Take a look at the answers to some of our Frequently Asked Questions.<br \/>Not Satisfied?<br \/>Emails us at infodrops@catalystmng.com Call or WhatsApp :2348182910782.<\/p><\/p>\r\n                    <\/div>\r\n                <\/div>\r\n                            <\/div>\r\n                        <div class=\"accordion-card style4\">\r\n            \t                <div class=\"accordion-header\" id=\"collapse-item-69f77f1faffb2\">\r\n                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n                        data-bs-target=\"#collapse-69f77f1faffb2\" aria-expanded=\"false\" aria-controls=\"collapse-69f77f1faffb2\">How do I go online?<\/button>\r\n                <\/div>\r\n                                                <div id=\"collapse-69f77f1faffb2\" class=\"accordion-collapse collapse \"\r\n                    aria-labelledby=\"collapse-item-69f77f1faffb2\" data-bs-parent=\"#faqAccordion1\">\r\n                    <div class=\"accordion-body\">\r\n\t\t\t\t\t\t<p class=\"faq-text\"><p>Simply download the Drops User App. Complete the simple details and you are ready to go. Available on Play Store and App Store.<\/p><\/p>\r\n                    <\/div>\r\n                <\/div>\r\n                            <\/div>\r\n                        <div class=\"accordion-card style4\">\r\n            \t                <div class=\"accordion-header\" id=\"collapse-item-69f77f1fb0002\">\r\n                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n                        data-bs-target=\"#collapse-69f77f1fb0002\" aria-expanded=\"false\" aria-controls=\"collapse-69f77f1fb0002\">How do I request a ride?<\/button>\r\n                <\/div>\r\n                                                <div id=\"collapse-69f77f1fb0002\" class=\"accordion-collapse collapse \"\r\n                    aria-labelledby=\"collapse-item-69f77f1fb0002\" data-bs-parent=\"#faqAccordion1\">\r\n                    <div class=\"accordion-body\">\r\n\t\t\t\t\t\t<p class=\"faq-text\"><p>Requesting a ride on the Drops App is very simple. Follow our easy guide:<br \/>\u2022 Go to setting and give permission to allow Drops App automatically detect your location.<br \/>\u2022 Input your Drop off location, add a stop over location if desired.<br \/>\u2022 Choose your vehicle type e.g., Economy or Luxury.<br \/>\u2022 Tap on Ride Now or Ride Later.<br \/>\u2022 Tap Confirm Booking.<\/p><\/p>\r\n                    <\/div>\r\n                <\/div>\r\n                            <\/div>\r\n                        <div class=\"accordion-card style4\">\r\n            \t                <div class=\"accordion-header\" id=\"collapse-item-69f77f1fb0077\">\r\n                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n                        data-bs-target=\"#collapse-69f77f1fb0077\" aria-expanded=\"false\" aria-controls=\"collapse-69f77f1fb0077\">How do I check my Ride Fare?<\/button>\r\n                <\/div>\r\n                                                <div id=\"collapse-69f77f1fb0077\" class=\"accordion-collapse collapse \"\r\n                    aria-labelledby=\"collapse-item-69f77f1fb0077\" data-bs-parent=\"#faqAccordion1\">\r\n                    <div class=\"accordion-body\">\r\n\t\t\t\t\t\t<p class=\"faq-text\"><p>Once you confirm your Booking request an estimated ride fare will be displayed.<\/p><\/p>\r\n                    <\/div>\r\n                <\/div>\r\n                            <\/div>\r\n                        <div class=\"accordion-card style4\">\r\n            \t                <div class=\"accordion-header\" id=\"collapse-item-69f77f1fb00b6\">\r\n                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n                        data-bs-target=\"#collapse-69f77f1fb00b6\" aria-expanded=\"false\" aria-controls=\"collapse-69f77f1fb00b6\">How do I check my trip(s) history?<\/button>\r\n                <\/div>\r\n                                                <div id=\"collapse-69f77f1fb00b6\" class=\"accordion-collapse collapse \"\r\n                    aria-labelledby=\"collapse-item-69f77f1fb00b6\" data-bs-parent=\"#faqAccordion1\">\r\n                    <div class=\"accordion-body\">\r\n\t\t\t\t\t\t<p class=\"faq-text\"><ul><li>Tap on the drop-down box on the top left of the App.<\/li><li>Tap Trip History.<\/li><li>Tap on Active for ongoing and ride scheduled for Later.<\/li><li>Tap on Past for completed rides.<\/li><\/ul><\/p>\r\n                    <\/div>\r\n                <\/div>\r\n                            <\/div>\r\n                        <div class=\"accordion-card style4\">\r\n            \t                <div class=\"accordion-header\" id=\"collapse-item-69f77f1fb0128\">\r\n                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n                        data-bs-target=\"#collapse-69f77f1fb0128\" aria-expanded=\"false\" aria-controls=\"collapse-69f77f1fb0128\">I think I was Overcharged.<\/button>\r\n                <\/div>\r\n                                                <div id=\"collapse-69f77f1fb0128\" class=\"accordion-collapse collapse \"\r\n                    aria-labelledby=\"collapse-item-69f77f1fb0128\" data-bs-parent=\"#faqAccordion1\">\r\n                    <div class=\"accordion-body\">\r\n\t\t\t\t\t\t<p class=\"faq-text\"><p>Think you were overcharged? Do not argue with our Drops Partner.<br \/>Simply submit a query via our email: <a href=\"mailto:infodrops@catalystmng.com\">infodrops@catalystmng.<\/a>com quoting details of the trip so we can investigate. Once established, the overcharge will be refunded to your wallet.<\/p><\/p>\r\n                    <\/div>\r\n                <\/div>\r\n                            <\/div>\r\n                        <div class=\"accordion-card style4\">\r\n            \t                <div class=\"accordion-header\" id=\"collapse-item-69f77f1fb0253\">\r\n                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n                        data-bs-target=\"#collapse-69f77f1fb0253\" aria-expanded=\"false\" aria-controls=\"collapse-69f77f1fb0253\">How can I sign up to partner and drive with Drops?<\/button>\r\n                <\/div>\r\n                                                <div id=\"collapse-69f77f1fb0253\" class=\"accordion-collapse collapse \"\r\n                    aria-labelledby=\"collapse-item-69f77f1fb0253\" data-bs-parent=\"#faqAccordion1\">\r\n                    <div class=\"accordion-body\">\r\n\t\t\t\t\t\t<p class=\"faq-text\"><p>Earn extra income with your car if you enjoy driving. Download the Drops Driver App from Google Play Store or App Store, complete with documents and submit. We are happy to sign you on.<\/p><\/p>\r\n                    <\/div>\r\n                <\/div>\r\n                            <\/div>\r\n                        <div class=\"accordion-card style4\">\r\n            \t                <div class=\"accordion-header\" id=\"collapse-item-69f77f1fb02a0\">\r\n                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n                        data-bs-target=\"#collapse-69f77f1fb02a0\" aria-expanded=\"false\" aria-controls=\"collapse-69f77f1fb02a0\">Cancellation Fee<\/button>\r\n                <\/div>\r\n                                                <div id=\"collapse-69f77f1fb02a0\" class=\"accordion-collapse collapse \"\r\n                    aria-labelledby=\"collapse-item-69f77f1fb02a0\" data-bs-parent=\"#faqAccordion1\">\r\n                    <div class=\"accordion-body\">\r\n\t\t\t\t\t\t<p class=\"faq-text\"><p>Most times, it is frustrating for drivers when customers cancel their booking and they are already on the way to pick up location. When a rider cancels the ride within five minutes of booking and acceptance, no cancellation fee will apply. But if cancelled after five minutes, the customer will be charged a cancellation fee.<\/p><\/p>\r\n                    <\/div>\r\n                <\/div>\r\n                            <\/div>\r\n                        <div class=\"accordion-card style4\">\r\n            \t                <div class=\"accordion-header\" id=\"collapse-item-69f77f1fb02df\">\r\n                    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\r\n                        data-bs-target=\"#collapse-69f77f1fb02df\" aria-expanded=\"false\" aria-controls=\"collapse-69f77f1fb02df\">Reach Out To Us On Our Social Media Handles<\/button>\r\n                <\/div>\r\n                                                <div id=\"collapse-69f77f1fb02df\" class=\"accordion-collapse collapse \"\r\n                    aria-labelledby=\"collapse-item-69f77f1fb02df\" data-bs-parent=\"#faqAccordion1\">\r\n                    <div class=\"accordion-body\">\r\n\t\t\t\t\t\t<p class=\"faq-text\"><p>Connect with us on our social media handles to receive up to date<br \/>exciting offers and promotions:<br \/><a href=\"https:\/\/facebook.com\/dropstaxiapp\">Facebook<\/a>, <a href=\"https:\/\/www.instagram.com\/drops_taxi\">Instagram<\/a>, &amp; <a href=\"https:\/\/www.twitter.com\/drops_taxi\">Twitter<\/a><\/p><\/p>\r\n                    <\/div>\r\n                <\/div>\r\n                            <\/div>\r\n                    <\/div>\r\n\r\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-345eea1\" data-id=\"345eea1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6db4ba2 elementor-widget elementor-widget-taxiarcontactform\" data-id=\"6db4ba2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"taxiarcontactform.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"faq-sidebar\">\r\n\t\t\t\t<div class=\"widget widget_quote th-bg\">\r\n\t\t\t\t\t<h3 class=\"widget_title th-title\">Ask A Question<\/h3>\r\n\t\t\t\t\t<div class=\"widget-form ajax-contact\">\r\n\t\t\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1339-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"1339\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/drops\/wp-json\/wp\/v2\/pages\/896#wpcf7-f1339-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1339\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1339-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"form-group\">\n <span class=\"wpcf7-form-control-wrap\" data-name=\"text-80\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"text-80\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Enter Your Name\" value=\"\" type=\"text\" name=\"text-80\" \/><\/span>\n<\/div>\n<div class=\"form-group\">\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email-81\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-text wpcf7-validates-as-email form-control\" id=\"email-81\" aria-invalid=\"false\" placeholder=\"Your Email\" value=\"\" type=\"email\" name=\"email-81\" \/><\/span>\n<\/div>\n<div class=\"form-group\">\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tel-82\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel form-control\" id=\"tel-82\" aria-invalid=\"false\" placeholder=\"Phone Number\" value=\"\" type=\"tel\" name=\"tel-82\" \/><\/span>\n<\/div>\n<div class=\"form-group\">\n <span class=\"wpcf7-form-control-wrap\" data-name=\"text-83\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"text-83\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Subjects\" value=\"\" type=\"text\" name=\"text-83\" \/><\/span>\n<\/div>\n<div class=\"form-group\">\n<span class=\"wpcf7-form-control-wrap\" data-name=\"textarea-84\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea form-control\" id=\"textarea-84\" aria-invalid=\"false\" placeholder=\"Your Question\" name=\"textarea-84\"><\/textarea><\/span>\n<\/div>\n<div class=\"form-btn\">\n\t<button class=\"th-btn w-100 th_btn wpcf7\">SEND QUESTIONS <i class=\"fa-regular fa-arrow-right\"><\/i><\/button>\n<\/div>\n<p class=\"form-messages mb-0 mt-3\"><\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer Support Your Safety and Satisfaction remain our priority. Have any Questions, Enquiries or Concerns?Drops Customer Support is happy to help and available via calls, e-mails and or live Chat. Take a look at the answers to some of our Frequently Asked Questions.Not Satisfied?Emails us at infodrops@catalystmng.com Call or WhatsApp :2348182910782. How do I go&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-builder.php","meta":{"footnotes":""},"class_list":["post-896","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/catalystmng.com\/drops\/wp-json\/wp\/v2\/pages\/896","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/catalystmng.com\/drops\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/catalystmng.com\/drops\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/catalystmng.com\/drops\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/catalystmng.com\/drops\/wp-json\/wp\/v2\/comments?post=896"}],"version-history":[{"count":9,"href":"https:\/\/catalystmng.com\/drops\/wp-json\/wp\/v2\/pages\/896\/revisions"}],"predecessor-version":[{"id":2387,"href":"https:\/\/catalystmng.com\/drops\/wp-json\/wp\/v2\/pages\/896\/revisions\/2387"}],"wp:attachment":[{"href":"https:\/\/catalystmng.com\/drops\/wp-json\/wp\/v2\/media?parent=896"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}